Refund policy

Return & Refund Policy

At gloqora, we want you to feel confident about your furniture purchase. This policy explains how to request a return, what to expect from the refund process, and how to contact us for help. It applies to items purchased after this policy is enabled or updated in our store.

Return eligibility and timeframe

You may request a return for an eligible item within 27 days after the delivery of the last item in your order. If the final day falls on a weekend or holiday, the return period is extended accordingly. The return period is based on the delivery date of the last item, not the date your order was placed or shipped.

Return requests are subject to review. To help us assess your request, include your order number, the item or items you would like to return, and a brief explanation. Please contact us before sending anything back so we can provide the relevant return instructions.

How to request a return

Email jiangyu55@gloqora.com with your order number.
Identify the furniture item or items you want to return and describe the reason for your request.
Wait for our response and return instructions before shipping an item.

The return settings for our store provide free return shipping and a 0% return fee. Contact us first for instructions so your return can be handled correctly.

Refunds

After a return is approved and processed, the refund will be processed within 3 to 5 days. The time it takes for the refund to appear in your account may depend on your payment provider or financial institution. We do not specify a refund method here; please contact us if you have a question about your refund.

Order cancellations

Cancellation requests apply to items that have not yet shipped. You may request cancellation until the item is shipped. Please email us as soon as possible with your order number and the item you want to cancel. Once an item has shipped, the cancellation period shown in our store settings has ended; you may contact us about a return under the return terms above.

Shipping, taxes, and delivery

We ship to customers in the United States using USPS, DHL Express, UPS, and FedEx. Estimated shipping time is 5 to 7 business days. Orders of $412 or more qualify for free shipping. For orders under $412, shipping is $24. Prices include taxes, and there are no additional charges other than shipping.